Movate and Kahuna Labs Partner to Revolutionise Technical Support with AI

Movate, a global leader in customer experience management, partners with Kahuna Labs to deliver AI-driven outcomes that transform technical support operations. The collaboration integrates Kahuna’s advanced AI platform with Movate’s enterprise-scale delivery expertise, enabling predictive support, automated resolutions, and proactive issue prevention for complex technical environments.
The partnership targets industries facing high-stakes technical support challenges, including telecommunications, manufacturing, healthcare, and financial services. Kahuna Labs’ AI capabilities analyse vast datasets from customer interactions, device telemetry, and service history to predict failures before they occur, reducing downtime and slashing resolution times by up to 70%. Movate provides the global delivery infrastructure to scale these solutions across multilingual, 24/7 operations centres serving Fortune 500 clients.
Key outcomes include AI-powered self-service portals that resolve 60% of technical queries without agent intervention, intelligent ticket routing that matches issues to specialised experts, and real-time sentiment analysis that escalates critical customer frustration. The platform also generates actionable insights for product teams, feeding support data back into R&D cycles to eliminate recurring issues at their source.
This strategic alliance positions both companies to capture the growing $15 billion AI-customer service market, where enterprises increasingly demand outcomes over headcount. Movate’s domain expertise in regulated industries complements Kahuna’s cutting-edge AI, creating end-to-end technical support ecosystems that deliver measurable ROI through reduced churn, higher CSAT scores, and accelerated time-to-resolution.